Mentoring and Training
I'm a driven, thoughtful and loyal technology professional offering successful experience in project managing and problem solving to effectively deliver solutions. Expert in translating consumer research into product recommendations, ultimately driving up usage and profitability. Recognized as a killer cross-functional collaborator and communicator skilled at connecting people to form common goals.
INFJ but occasionally an “E”.
Customer Success Manager II
UserIQ, Customer Growth Platform | January 2018 - Present
Experienced collaborator and contributor within UserIQ building alignment around the goal of our product. Facilitating feedback from customers to our product roadmap. Recognized leader within UserIQ guiding our customers to find success in every moment. Holding SaaS businesses of all sizes accountable to their goals to grow, adapt to, engage with, and understand their users. Owning and improving team workstreams to maintain the same level of excellence as UserIQ scales.
Product managed feature releases including customer messaging and feedback
Informing product iteration using customer feedback
Leader in company-wide training
Reducing customer churn by 75% in 2018
9% net growth of accounts in 2018
In-depth competitor research
Building professional services menu and practice
Receiving recognition for the level of service and benefit to our users - 90% CSAT
Consultant; Product Marketing
UserIQ, Customer Growth Platform | August 2017 – January 2018
Collaborating with the Product Manager and working cross-functionally with CS, Dev, and UX to audit existing assets and review the launch of new features with a focus on copy and consistency. Participating in product ideation and wireframing meetings around personas, core functions, and visual journey. Observing cross-functional quarterly planning; specifying objectives, milestones, dependencies, and risks.
Auditing, testing, and copywriting in first-time visit campaign and feature launches
Renaming several features and copy within the platform for improved value proposition
Published blog content covering product update
Marketing Project Manager, Southeast - Footwear, Eyewear and Bags
TOMS, One for One | May 2010 - June 2017
Quarterly planning and managing of marketing visits, activations, and events with an evolving list of over 80 accounts. Analyzed sales data to prioritize accounts and track growth objectives and milestones. Consistent cross-functional collaboration with sales to impact the business in key accounts through visual and educational attention. Provided weekly status updates used to impact wholesale business. Managed an annual travel and regional marketing budget.
Growth hacker: targeted visits in 2016 resulted in a higher sell thru % in frequented Dillard's and Nordstrom doors vs all doors
Developed onboarding and mentorship strategy for new team members with one-on- one training
Project managed the initial store training strategy for Dillard's launch including writing and recording presentation used to train over 1K associates
Facilitated the launch of 2 new product categories by hosting launch events and focused training initiatives
Project managed quarterly educational trainings by cross-functionally partnering with the Giving Department
Leveraged digital marketing to drive sell thru for in-store events
Hired and managed a diverse team of artists during period of hosting on average 6 customizing events per quarter
Brand Consulting, Freelance
C&C Designs - Pet Products | 2013 - 2014
Developed a launch strategy with co-founders to bring their products to market in Spring 2014. Gathered competitor analysis and retail research.
Cord Shoes + Boots | 2014 - 2015
Advised on marketing, ecommerce site merchandising and pricing strategy.
ExtremePhoto, App | 2013 - 2014
Co-founder and initial investor in photo editing app, ExtremePhoto, which debuted on IOS App Store in July 2013. Gathered photo content and tested product prior to and during launch. Advised on marketing and overall brand direction.
Director of Operations/Fashion Coordinator
INDIE PEACE, Apparel Company | 2009-2010
Worked closely with CEO on purchasing, design and accounting projects. Sourced garments, developed designs and forecasted trends. Invoiced boutiques and buyers. Directed e-commerce pricing strategy and inventory. Interviewed, trained and managed incoming interns.
Broke top sales record by selling 35 shirts in two hours Oversaw Spring 2010 collection
Product Management Bootcamp
Break into Product Management
Product Management 101
Intro to Agile Development
Ninja Writing: The Four Levels Of Writing Mastery
Florida State University
BS in Clothing, Textiles and Merchandising
Major: Fashion Merchandising
Minor: General Business
Ladies Get Paid
Ambassador | Atlanta, GA
iD Tech Camp
Alexa Cafe, Girls Summer Tech Camp
Presenter | Atlanta, GA
Health and Education NGO
Volunteer | Mtubatuba, South Africa
Communtiy and Health NGO
Ambassador | Atlanta, GA
Volunteer | Asunción, Paraguay
Volunteer | Lima, Peru
Skills & Languages
Microsoft Office Suite
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